Address : 

BABURAO WANGE CHAWL, ROOM NO 9,

OPP. SAI BABA TEMPLE, SHYAM STUDIO, KURAR VILLAGE

MALAD EAST, MUMBAI 400097

Phone/Whatsapp : 9029126163 / 9324340394

Email : info@latrendzjewellery.com

INFORMATION QUESTIONS

ORDER FAQ's

  • Order is placed for products which are in stock and readily available with us. Stock accuracy is upto 90% at LA TRENDZ, we cannot commit 100% since there are multiple B2B customers placing order at the same time on our portal for the same product which you desire to order.
  • We always encourage our customers to make order from products which are available with us, so they can easily get those. Avoid wish orders.
  • Wish order is basically placed for products which are not in stock and you wish to order or if you want to place bulk order of same design. Chances of you getting products which are not in stock is only 10%. If you have ordered 12-15 pcs of same design then you will get that product 100% after making booking deposit, wait time for product to get manufactured will be 15-20 working days.
  • Note that if you are ordering products from wish list and if that product is low value product then usually MOQ will be 12-15 nos of the same design.
  • Yes we have minimum order Amount of INR 3000for the first time you start working with us. After the  first order there is no minimum order amount, you can order for the amount you wish to

No, we do not have any MOQ for any design, this is the best part to work with LA TRENDZ

5% SLAB PERMANENT

  • First Billing INR 3000 & GREATER
  • You will enjoy lifetime 5% discount until you jump to the next slab by billing for that slab amount on one shot.
    Your second bill can be of INR 3,000 but still you will get 5% Discount.

7% SLAB PERMANENT

  • First Billing INR 7000  & GREATER
  • You will enjoy lifetime 7% discount until you jump to the next slab by billing for that slab amount on one shot.
    Your second bill can be of INR 5,000 but still you will get 7% Discount.

10% SLAB PERMANENT

  • First Billing INR 10000 & GREATER
  • You will enjoy lifetime 10% discount until you jump to the next slab by billing for that slab amount on one shot.
    Your second bill can be of INR 5,000 but still you will get 10% Discount.
  • Website is updated daily with 10-15 new designs.
  • Yes, you can use our images online / offline only if you are our customer else you may invite legal action.
  • You can take order on images but we cannot guarantee availability of the product when you take order, there will be instances when you will have to say no to your customers, since while you are seeing a product is in stock at the same time other customers are booking the same product so we strongly suggest to keep stock availability with you so you don’t have to loose your customers.
INFORMATION QUESTIONS

SHIPPING FAQ's

  • Shipping in INDIA is done via DTDC courier and is charged @ Rs. 70/250 gms, Rs. 120/500 gms & Rs. 150/kg.
    After package is shipped, tracking details will be provided within 24 TO 48 hours via email.
  • Yes we ship Internationally to all Countries.International shipping to all countries is charged on actuals depending on weight of the package.
    Package is shipped internationally via couriers like Fedex, DHL, UPS & Aramex which will provide you complete tracking details within 24 TO 48 hours of dispatch. We evaluate and select the courier so that you get the best shipping rates for your country.
  • On receiving the package first thing you do is to take total count of the products as mentioned in the invoice which is there in your my account section. If you find any product which you have not received then please mention the SKU of the product along with its color and email us on support@latrendzjewellery.com within 24 hours of receipt of the package.

For missing products there are 2 possibilities :

  1. Products are at our office and it was missed in packaging from our end.(This is very rare once the product is in your invoice), our team will investigate this thoroughly and get back to you. If we find any products which are in our office we will refund the remaining products amount or adjust the same in your next order.
  2. Products went missing after the package is dispatched from our office during transit, in this case we will try our best to discover missing products by coordinating with the courier company. LA TRENDZ will not be liable to bear any financial loss caused due to products missing during transit, since this is beyond our control.

Usually 99% of times the packages are delivered successfully without any hassles.
We use branded cargo companies like Fedex, DTDC, DHL , UPS , etc., but still if there is any loss of package during transit, that is after we have shipped from LA TRENDZ, then things are beyond our control and we would try our best to get your package traced but would not be liable to bear any financial loss caused due to loss of package.

No the package is not insured for National & International Shipments, for any further queries email us on support@latrendzjewellery.com.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

INFORMATION QUESTIONS

PAYMENT FAQ's

    1. NEFT/RTGSto LA TRENDZ ‘s current account.
    2. Make Online Payment on https://www.manekratna.com/add-payment.php (Please Login before login)Payments are accepted nationally in INDIA by following means :

Bank Details are as Follows :

A/C Name: LA TRENDZ 
Bank Name : KOTAK BANK
A/c Type : CURRENT 
A/C NO.6012821480 
IFSC CODE NO.: KKBK0000961
Branch : Kalbadevi, MUMBAI

  • Internationally we accept payments into our Forex Account, details of same will be emailed to you when required. You can email us on support@latrendzjewellery.com for any further assistance.
    Please Note : If you want to transfer to us via any other mode then please first contact us on support@latrendzjewellery.com
  • Yes we provide VAT / CST / GST Invoice.
    Following are the details required to be provide for Invoice :

    1. Your Company Name
    2. VAT / TIN / GST No./ PAN Card Details
    3. Company Address

Our policy is clear that whatever is the invoice value in INR that should reflect in our account. If there are any bank charges involved / deduction due to conversion then it will have to be born by you.

INFORMATION QUESTIONS

RETURN FAQ's

    1. Our team works hard to provide you defect free products but there are instances when you may receive a defective product which is not repairable at your end then we accept return of these products and replace the same in your future orders or refund the amount once we receive the defective product back. If you receive any defective product then please email us on support@latrendzjewellery.com.
    2. Defect a lot of times is caused in transit during shipping.
    3. Stones popping outduring transit is not considered as defect since these can be easily stuck back at your end, we will guide you for the same, just drop us an email on support@latrendzjewellery.com
  • No, we do not accept returns for products which you do not like, this is the minimum risk which has to be born by you.
  • Yes you have to return the defective product back to us, only then will we replace / refund the amount.

We replace the defective product in you future orders parcel. So that you do not incur extra shipping cost.